FAQ - Frequently asked questions

Order online

WHAT PAYMENT METHODS ARE ACCEPTED?

When you place your order, you can pay by credit card, in instalments via scalapay or by PayPal.

HOW DO I KNOW IF MY ORDER HAS BEEN PROCESSED?

Just after you have paid for your order, you will be redirected to an order confirmation page. At the same time you will receive a summary email. You can also consult your order history in the "My orders" section of your Royal Mer account.

WHEN IS MY ACCOUNT DEBITED?

Your credit card or PayPal account is debited on average within 48 hours of your purchase on the Royal Mer website.

HOW DOES THE LIFETIME WARRANTY WORK?

At Royal Mer, authenticity, quality and timelessness are our watchwords. Today, we guarantee that our ADRIAN sweater, which has been in our catalog for almost 10 years, is knitted in our workshop by expert hands who embody these values. It's an exceptional garment, built to last, carrying the marine heritage of our company. Find out more on our dedicated page.

Returns and refunds

HOW CAN I REQUEST MY RETURN?

Did you receive your items, but the size or fit isn’t right? No worries, you have 14 days from the date of receipt of your package to return the concerned items (excluding personalized sweaters, which cannot be returned or exchanged).

Enter your email address and follow the instructions to log in. You will receive a code by email to validate your login. Select the order and the items you wish to return. Choose the reason for the return from the available options.

Click on "Request a Return".

2. WAIT FOR RETURN REQUEST CONFIRMATION AND RETURN LABEL

Returns from mainland France are free of charge. For returns from outside mainland France, shipping costs are the responsibility of the customer:

Europe, Switzerland, United Kingdom: €15
Rest of the world: €30

These fees will be deducted from your refund amount. You can also return your parcel at your own expense to the following address:

Royal Mer – Returns Department
ZA des Treize Vents Route de Beaupréau
44330 La Regrippière

3. REPACKAGE THE ITEMS AND SHIP YOUR PARCEL

Ensure that the items are returned intact, new, and with tags attached.

Items can be returned in their original packaging.

Print the return label sent with your return confirmation, attach it to your parcel, and drop it off.

Products can be returned in their original packaging. Print the return label sent upon confirmation, stick it on your parcel, and drop off your package.

Returned products must be new, unworn, undamaged, with their tags and in their original packaging.

No refund will be issued for any item that has been worn, washed, returned without tags or without its original packaging.

Shipping

WHAT DELIVERY METHODS DO YOU OFFER?

We deliver your order by Colissimo or DPD, to your home or to a relay point in France and abroad.

Gift card

CAN A GIFT CARD BE USED MULTIPLE TIMES?

Yes, it is possible to use a gift card multiple times. If the balance on the gift card does not cover the total price of the cart, the remaining amount can be paid using another payment method.