In accordance with the provisions of Article 5 of the European Regulation 2016/679, the collection and processing of data from users of the site comply with the following principles:
In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if it complies with at least one of the conditions listed below:
The personal data collected on the Royal Mer website are the following:
This data is collected when the user performs one of the following operations on the site :
In addition, when a payment is made on the site, proof of the transaction, including the order form and the invoice, will be kept in the site editor’s computer systems.
The data controller will keep in its computer systems of the site and in reasonable conditions of security all the data collected for a period of 5 years.
The collection and processing of data serves the following purposes:
This site collects and processes certain user data in order to provide you with the best possible user experience. In this way, Royal Mer will be able to provide you with personalized offers that match your habits.
Royal Mer records your mailing address in order to facilitate the management of your future orders.
Personal data collected by the site are not transmitted to any third party, and are only processed by the site publisher.
The Royal Mer website is hosted by Infomaniak, whose head office is located at the address below:
1227 Les Acacias
The host can be contacted on the following telephone number: +41 (0) 22 820 35 44
The data collected and processed by the site are transferred to the following country: Switzerland. This transfer of personal data outside the European Union is justified by the following reasons:
Royal Mer has decided to opt for a host with sustainable, social and ecological values, with its headquarters in Switzerland.
The person responsible for processing personal data is: Morgane COULOMBEL. She can be contacted by e-mail at the following address:
The data controller shall be responsible for determining the purposes and means of processing personal data.
The person responsible for processing personal data undertakes to protect the personal data collected, not to pass it on to third parties without the user’s knowledge and to respect the purposes for which the data was collected.
The site has an SSL certificate in order to guarantee that the information and the transfer of data transiting through the site are secure.
An SSL certificate (“Secure Socket Layer” Certificate) aims to secure the data exchanged between the user and the site.
In addition, the person responsible for processing the personal data undertakes to notify the user in the event of rectification or deletion of the data, unless this would entail disproportionate formalities, costs and steps for the user.
In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this would entail disproportionate formalities, costs and steps for the user.
In accordance with the Regulations concerning the processing of personal data, the user has the rights listed below:
In order for the person responsible for processing personal data to comply with his request, the user is required to provide him with: his first and last name, as well as his e-mail address if relevant, his account or personal space number, or subscriber number.
The person responsible for processing personal data is obliged to respond to the user within a maximum of 30 (thirty) days.
Right of access, rectification and right of deletion
The user may consult, update, modify or request the deletion of data concerning him/her, in accordance with the procedure set out below:
The user must send an e-mail to the person responsible for processing personal data specifying the subject of his/her request and using the contact address given above.
If he or she has one, the user has the right to request the deletion of his or her personal space by following the procedure below:
The user must send an e-mail to the person responsible for processing personal data specifying the e-mail address used when creating his personal space and the reason for his message. The deletion of his data will be effective within 10 working days after receipt of the request.
Right to data portability
The user has the right to request the portability of his/her personal data, held by the site, to another site, by complying with the following procedure:
The user must send a request for the portability of his/her data by e-mail to the person responsible for processing personal data, specifying the reason for the message.
Right to limit and oppose the processing of data
The user has the right to request the limitation or to oppose the processing of his/her data by the site, without the site being able to refuse, unless it can demonstrate the existence of legitimate and compelling reasons, which may prevail over the interests and the rights and freedoms of the user.
In order to request the limitation of the processing of his/her data or to object to the processing of his/her data, the user must follow the following procedure:
The user must send a request to limit the use of his or her data by e-mail to the person responsible for processing personal data, specifying the reason for the message.
Right not to be the subject of a decision based exclusively on an automated process
In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based exclusively on an automated process if the decision produces legal effects concerning him or significantly affects him in a similar way.
Right to determine the fate of data after death.
The user is reminded that he or she can organise what should become of his or her collected and processed data if he or she dies, in accordance with the law n°2016-1321 of October 7, 2016.
Right to refer the matter to the competent supervisory authority
In the event that the data controller decides not to respond to the user’s request, and the user wishes to contest this decision, or if he or she believes that one of the rights listed above is being infringed, he or she has the right to refer the matter to the CNIL (Commission Nationale de l’Informatique et des Libertés, https://www.cnil.fr) or any competent judge.
The site may have recourse to “cookie” techniques.
A “cookie” is a small file (less than 4 kb), stored by the site on the user’s hard drive, containing information relating to the user’s browsing habits.
These files enable it to process statistics and traffic information, facilitate navigation and improve the service for the user’s comfort.
For the use of “cookie” files involving the saving and analysis of personal data, the consent of the user is necessarily requested.
This consent of the user is considered valid for a maximum of 13 (thirteen) months. At the end of this period, the site will again request the user’s authorization to save “cookie” files on his hard disk.
It is brought to the user’s attention that he or she may oppose the recording of these “cookie” files by configuring his or her browser software.
For information, the user can find at the following addresses the steps to follow in order to configure his navigation software to oppose the recording of “cookie” files:
. Chrome : https://support.google.com/accounts/answer/61416?hl=en
. Firefox : https://support.mozilla.org/fr/kb/enable-and-disable-cookies-website-preferences
. Safari : http://www.apple.com/legal/privacy/en-ww
. Internet Explorer : https://support.microsoft.com/en-en/help/17442/windows-internet-explorer-delete-manage-cookies
. Opera : http://www.opera.com/help/tutorials/security/cookies/
If the user decides to deactivate the “cookies” files, he or she will be able to continue browsing the site. However, any malfunction of the site caused by this manipulation could not be considered as being due to the site editor.
The site editor draws the user’s attention to the fact that the following “cookies” are used during navigation:
Necessary cookies must be enabled in order for Royal Mer to record the user’s preferences regarding the cookies themselves. Under no circumstances do these cookies track any personal information.
Royal Mer uses e-commerce “cookies” to enhance the user experience in the online store. These cookies are only used to temporarily store the user’s shopping cart and to log in to the user account.
Royal Mer uses Google Analytics and Google Tag Manager to collect anonymous information such as the number of visitors to the site and the most popular pages. Keeping these cookies enabled helps Royal Mer improve its website.
The publisher of the site reserves the right to modify it in order to guarantee its conformity with the law in force.
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