Exchanges and Returns

POSSIBLE RETURNS WITHIN 14 DAYS

You have received your items but the size or cut does not suit you? Don’t worry, you have 14 days from the date of receipt of your package to return the products concerned.

RETURN PROCEDURE

Returns are at the customer’s expense.

You will need to complete the receipt form available here order and include it in your return package.

The return is at the Customer’s risk. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, accompanied by the return form.

Please send your return to the following address:

Royal Mer – Service retour
ZA des Treize Vents – Route de Beaupréau
44300 La Régrippière
FRANCE

In the absence of respect by the Customer of the present conditions, in particular of the conditions of return, ROYAL MER will not be able to proceed to the edition of a credit note or to the refunding for the Products concerned.

DELAY

As soon as you exchange or issue the credit note / refund of your item, a confirmation e-mail will be sent to you.

In the case of an exchange, it will be processed as soon as possible depending on product availability within a maximum of 15 days following receipt of your items. In the case of unavailability of items, we will contact you to inform you.

In the case of a request for a credit note or refund, this will be made within 14 days of receipt of your items and automatically to the buyer’s customer account.

French know-how

French know-how

Expert in high quality knitwear

PAIEMENT SÉCURISÉ

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LIVRAISON OFFERTE

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* Europe : 200 € / World : 250 €