Exchanges and Returns

POSSIBLE RETURNS WITHIN 14 DAYS

Vous avez reçu vos articles mais la taille ou la coupe ne vous conviennent pas ? Pas d’inquiétude, vous avez 14 jours à compter de la date de réception de votre colis pour nous retourner les produits concernés.

RETURN PROCEDURE

Returns are at the customer’s expense.

You will need to complete the receipt form with your order and include it in your return package.

The return is at the Customer’s risk. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, accompanied by the return form.

Please send your return to the following address:

Royal Mer – Service retour
ZA des Treize Vents – Route de Beaupréau
44300 La Régrippière

In the absence of respect by the Customer of the present conditions, in particular of the conditions of return, ROYAL MER will not be able to proceed to the edition of a credit note or to the refunding for the Products concerned.

DELAY

As soon as you exchange or issue the credit note / refund of your item, a confirmation e-mail will be sent to you.

In the case of an exchange, it will be processed as soon as possible depending on product availability within a maximum of 15 days following receipt of your items. In the case of unavailability of items, we will contact you to inform you.

In the case of a request for a credit note or refund, this will be made within 14 days of receipt of your items and automatically to the buyer’s customer account.

French know-how

French know-how

Expert in high quality knitwear

PAIEMENT SÉCURISÉ

Secured payment

Credit card / Paypal

LIVRAISON OFFERTE

Free delivery from

* France : 150 € / Europe : 200 € / World : 250 €